ZenAja Support
Help with the ZenAja app — bookings, payments, passes, and your account
Contact us
The fastest way to get help is to reach us directly. Include the email address on your ZenAja account and, for booking issues, the venue name and booking date.
We aim to reply within one business day. Payment and booking issues are prioritized.
How bookings work
ZenAja is a booking app for in-person sports and wellness activities — padel courts, fitness and yoga classes, spa and physiotherapy sessions. You choose a venue and time in the app, pay for the reservation, and receive an instant confirmation. Your session then takes place at the venue; just arrive at your booked time.
Payments
- Payments are processed securely by Midtrans and support bank transfer, e-wallets, and other local payment methods.
- All payments are for on-site services at partner venues — ZenAja sells no digital products.
- Paid but booking not confirmed? Some payment methods take a few minutes to settle. If your booking still shows as pending after 30 minutes, contact us with your booking details and we will resolve it.
Changing or cancelling a booking
Need to reschedule or cancel? Contact our support team as early as possible before your session — cancellation and refund terms depend on the venue, and we will coordinate with them on your behalf.
Vouchers and passes
- Promo codes are entered at checkout and apply a discount to your booking.
- Session passes you purchase live in the Vouchers tab of the app and are redeemed toward bookings at the issuing venue. Each pass shows its expiry date.
- If a pass or voucher doesn't appear or won't apply, contact us with the venue name and purchase date.
Your account
- Forgot your password? Use "Forgot password" on the login screen — we'll email you a 6-digit code to set a new one.
- Update your details: name, phone number, and preferences can be edited from the Profile tab.
- Delete your account: go to Profile → Delete Account in the app, or follow the steps at privacy.zenaja.com/delete-account.html.
For venue partners
Vendors can manage activities, schedules, pricing, and bookings from the vendor view of the app. For partnership questions or help with your venue account, email support@zenaja.com with your venue name.
Privacy
How we handle your data is described in our Privacy Policy. For privacy-specific requests, contact privacy@zenaja.com.